Job title: Implementation Manager Job type: Permanent, full-time Job location: Culver City, CA Summary of position: The Implementation Manager (IM) is accountable for implementation of the client solution and successful execution of the Statement of Work and contract through solution launch. The IM is accountable for keeping the implementation project on track, on time, on budget and to agreed-upon specifications. When leading a project, the IM is accountable for managing a master project plan to coordinate the work of other Implementation Managers. Requirements: Minimum of Bachelor's degree Minimum 5 years experience in client relationship management, higher education, secondary education or related field Thorough understanding of higher education industry Knowledge of admissions process or financial aid process is helpful Basic understanding of electronic data interchange, Internet technology, software development, data base design, and database management is very helpful Outstanding verbal and written communication skills Proven ability to structure, sequence and prioritize ongoing and project-oriented work, schedule team members, allocate resources, and manage individual and team efforts to accomplish required tasks, within budget, on time and consistent with quality requirements Proven ability to collect critical cost and work progress information and use these data to make decisions about resource allocation, type of supervision or oversight required, and modifications to the organization of work Proven ability to translate competing project demands into actionable goals and tasks, which allow for optimum progress against all priorities, within the limits of available time, personnel and resources Proven ability to set and communicate clear, specific goals related to project execution Thorough understanding of the methods, techniques, practices and procedures that constitute "best practices" in the area of project management and product implementation Ability to identify client needs and expectations and make decisions based on client and market information, consistent with company market and product strategies Thorough understanding of solutions offered by Xap Ability to deliver products and services that best meet client needs, consistent with Xap's market and product strategies Ability to deal effectively with individual clients to set and manage client expectations consistent with Xap's goals and objective, to strengthen client-company relationships, and to increase client satisfaction and retention Proven ability to design and deliver formal presentations to a variety of audiences, including high level management Proven ability to lead teams in ways that ensure attainment of goals Proficient using common software tools such as CRM software, project management software, calendaring system and web-based conferencing tools Demonstrated reliability and follow-through Accuracy, thoroughness and attention to detail Demonstrated ability to effectively manage meetings Strong sense of personal accountability Ability to thrive in a teamwork environment Develop thorough understanding of Xap's policies and processes, market and solution strategies Responsibilities: Establish implementation project plan, including timeline, accountability, and milestone targets Establish and implement project communication plan to keep all team members and other stakeholders informed of implementation project progress Manage day-to-day tasks and provide direction to team members performing work on the implementation project Review regularly the project status, comparing budgeted/planned to actual values Review regularly the project schedule, comparing baseline schedules to actual work completed Ensure that the project plan is updated and signed-off on as needed Update budgets and schedules and makes recommendations for change as needed Review the results of quality assurance reviews Participate in analysis and approval of product/project changes Review project risks and establishes mitigation procedures Develop an action plan for any product deficiencies, open issues, etc. Obtain customer and management approval of completed project Close-out open action items Track and update project budget Conduct debriefing meeting at the conclusion of the project Capture and document project successes, challenges and lessons learned Assist as needed with any post-project delivery audits Assist Administrative personnel with contract fulfillment Archive all project data Act as a resource to Client Success Leader(s) in managing ongoing client relationship and resolving client concerns or problems As Team Lead, oversee and coordinate the work of other Implementation Managers working on part of the solution implementation As Team Lead, work with other team members to set goals, resolve problems, make sound decisions and achieve project objectives

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